Strategic Care Navigation for Complex
Health Decisions and Life Transitions

Zostera Partners provides strategic guidance, compassionate care navigation, and tailored solutions at the intersection of health, care, and personal priorities.

Consulting Concierge Care Crisis Management Family Advocacy
24hr
Rapid Deployment
100%
Confidential
U.S. + Global
Geographic Reach

Founded by Jacki Jones and Maya Caldwell, Zostera Partners provides concierge-level guidance and care navigation through a highly personalized and discreet approach. With integrity at the core of our work, we help clients navigate complex care needs with clarity, confidence, and compassion.

What We Offer

A Comprehensive Suite
of Support Services

Family Care Advocacy

Strategic guidance and direct coordination with a vetted network of psychiatric, medical, and therapeutic specialists ensuring seamless, high-level care.

Therapeutic Companions

Short-term or live-in support reinforcing clinical care, accountability, and daily structure, including medication observation and routine development.

Continuing Care Coordination

Long-term oversight bridging inpatient and outpatient care, aligning clinical goals with wellness, legal, and life needs at every stage.

Integrated Care Management

Access to an ethically vetted global network of psychiatrists, therapists, and medical providers for acute mental health and substance use needs.

Recovery Coaching

Certified recovery and life-skills coaches delivering structured sessions on emotional regulation, executive functioning, and purpose-building.

Clinical Transportation

Discreet, trained escort for clinically sensitive travel, domestically or internationally, ensuring clients arrive safely and without incident.

Why Zostera Partners

The New Standard for
Tailored Care

We begin with a thorough, hands-on assessment to understand each client's unique needs and goals. From there, we design and manage a customized care plan, coordinating top specialists, personalized coaching, and companion care to ensure safety, stability, and long-term progress.

Every step is guided by clinical expertise, ethical standards, and complete discretion, giving families the confidence and peace of mind they deserve.

01

Expert Network

Access to a highly vetted referral base of qualified medical and mental health professionals nationwide.

02

Confidentiality & Discretion

A steadfast commitment to privacy ensures complete confidence in every step of care.

03

Personalized Care

Individualized recovery plans designed with compassion, discretion, and long-term impact in mind.

04

Rapid Mobilization

We can deploy a companion within 24 hours in most U.S. markets when time is critical.

05

Family-Centric

Recovery rarely happens in isolation. We involve and support the entire family system throughout.

Every journey begins with
a single confidential conversation.

We respond to all inquiries within 24 hours. Your privacy is fully protected from the first moment of contact.

About Zostera Partners

Principled Care.
Thoughtful Partnership.

We believe recovery unfolds differently for every individual. We are here to provide consistent, informed guidance across every stage of that journey.

Our Mission
"Our mission is to empower those navigating crisis to make informed, confident decisions about their care. Through honest counsel, transparent communication, and care tailored to each person's circumstances, we work collaboratively to identify and implement the plan that is right for them."
Our Story

Founded on Principle

Zostera Partners was built on the belief that individuals and families deserve a more thoughtful, coordinated approach to care than a fragmented system of referrals and handoffs can provide.

Our name is drawn from Zostera marina, a resilient seagrass that thrives in coastal environments by anchoring deeply in difficult substrates, stabilizing shorelines, and providing shelter to those around it. Like eelgrass, we root into the most challenging circumstances and bring clarity, structure, and steady guidance to complex and often uncertain situations.

Based in San Francisco and supported by a trusted national and global network, we are equipped to manage crises of any kind, combining personalized, one-on-one support with top-tier clinical expertise and complete discretion.

Core Values

The Principles That Guide
Everything We Do

I.

Integrity First

Confidentiality is non-negotiable. Every decision is made in the best interests of the client and their family system.

II.

Family-Centered

Recovery does not occur in isolation. We work closely with families as informed, collaborative partners throughout the process.

III.

Context-Responsive Care

We meet people in their own context, background, and lived experience, adapting our care to reflect who they are and what matters to them.

IV.

Research-Informed

Care plans integrate current clinical best practice. We collaborate with clinicians as partners, never in opposition.

V.

Collaborative Environment

We believe care works best when clients are true partners in the process. Every decision is made collaboratively and with their full involvement.

VI.

Earned Trust

We build trust through transparency, consistency, clear communication, and honesty.

Guiding Philosophy

Care as a Continuum,
Not an Episode

Our practice is predicated on the belief that healing and stability are built through evidence-based care, meaningful relationships, and ongoing support. We integrate clinically informed care coordination, companioning, and structured family engagement into a seamless continuum that extends well beyond episodic treatment.

We regard clinicians as collaborative partners, families as indispensable allies, and clients as active architects of their own progress. Our role is to translate hope into measurable action and remain present until individuals possess the insight, skills, and support network to sustain purposeful, autonomous lives.

Our Services

Integrated Care,
Seamlessly Delivered.

Every service is delivered through the lens of trusted relationship-building, so clients and families receive the guidance, structure, and encouragement required to grow at each stage of the journey.

Care Coordination

We act as the clinical and logistical hub for all care, a single point of accountability across fragmented systems. Our care coordinators conduct assessments, curate treatment referrals, and maintain regular contact with all providers. For families, this means one trusted advocate who coordinates every appointment and keeps clinical goals aligned with broader wellness needs.

Therapeutic Companions

Companions remain at a client's side for any duration, modeling coping strategies, reinforcing clinical directives, and providing immediate accountability. Services are tailored to clinical need and may include medication observation, structured routine development, drug screening coordination, vocational guidance, and legal team liaison. Care coordinators and companions share real-time updates to ensure seamless care across every touchpoint.

Recovery Coaching

Certified recovery and life-skills coaches deliver structured sessions on emotional regulation, executive functioning, and purpose-building. Coaching can be layered onto companioning shifts or scheduled as a stand-alone service, wherever the client is in their journey. Sessions address practical daily skills including communication, community engagement, and building the support network that sustains long-term independence.

Family Support & Guidance

We help families step out of the project-manager role and back into the relationship. Our family support services translate clinical recommendations into clear, actionable next steps, equipping loved ones with knowledge and tools for lasting stability. We maintain transparent communication throughout so families feel informed and confident at every stage.

Integrated Care Management

Access to a trusted, ethically vetted network of psychiatrists, therapists, medical doctors, neurologists, legal professionals, and addiction specialists. Every professional in our network has been evaluated for clinical excellence and ethical standards. Our network spans the United States and key international hubs, ensuring the right specialist is available wherever and whenever needed.

Clinical Transportation

When travel is clinically sensitive or logistically complex, our trained staff arrange and escort clients from door to door, domestically or internationally, ensuring they arrive safely and without incident. Transportation is fully integrated with care coordination so the continuum is never interrupted during transition. Every detail is handled with clinical care and complete discretion.

Post-Residential Monitoring

Leaving residential treatment is one of the highest-risk transitions in recovery. Our post-residential monitoring program provides structured accountability that bridges the gap between intensive treatment and independent living, including urinalysis, breathalyzer coordination, tiered check-ins, clinical reporting, and legal compliance support. Accountability is graduated over time, rewarding demonstrated stability with increasing autonomy while maintaining a reliable safety net.

Scope of Practice

Who We Work With

Substance Use & Addiction

We work with individuals and families facing substance use challenges, providing personalized support through each stage of recovery.

Mental Health & Dual Diagnosis

Professional management of dual diagnosis, PTSD, anxiety, depression, and complex co-occurring psychological needs.

Legal & Court-Related Support

Discreet companioning and care coordination for individuals in sensitive legal matters requiring accountability and protection.

Cognitive Decline & Special Needs

Specialized in-home support for clients navigating memory loss, cognitive decline, and special educational needs.

Life Transitions & Accountability

Support structures for clients navigating significant life changes, career transitions, and personal development goals.

High-Profile & Executive Clients

White-glove discretion for legal, executive, or high-visibility clients who require the utmost in confidentiality.

Our Approach

One Seamless
Continuum.

Our process is intentional, clinically informed, and transparent. Each stage flows naturally into the next, building understanding and delivering support tailored to the client's evolving needs.

How It Works

Every client engagement flows through a connected pathway — from the first confidential call through long-term support. Each stage is designed to build on the last, with no gaps, no handoffs, and no detail overlooked.

Guiding Pillars

Clinical Rigor

We base decisions on current best practices and measurable outcomes.

Relational Integrity

We stay present, responsive, and attentive in every interaction.

Family Partnership

We communicate openly so families feel informed, involved, and supported.

01

Initial Consultation

We begin with a confidential consultation to understand the client's clinical history, current circumstances, level of urgency, and practical considerations. Within 24 hours, we provide clear recommendations and next steps.

02

Comprehensive Evaluation

We coordinate and review biopsychosocial assessments and, when appropriate, psychological testing to gain a complete understanding of the client's needs. These insights guide a personalized care plan tailored to clinical needs, personal goals, and available support systems.

03

Care Plan Alignment

The care coordinator collaborates with clients, families, and treatment professionals to align on goals, expectations, communication preferences, and other important considerations. This process helps ensure everyone remains informed, supported, and working toward the same objectives throughout care.

04

Service Coordination & Transition

We facilitate treatment placement, transportation logistics, and additional supportive services tailored to each client's needs. Every detail is managed with care to create a seamless transition and a consistent point of contact throughout the process.

05

Ongoing Support

Your care coordinator remains actively involved throughout the process, maintaining communication with providers, monitoring progress, and adjusting support as needs evolve. We provide ongoing advocacy for the client, while families and other involved parties receive consistent updates and guidance tailored to their preferred level of involvement.

06

Continuing Care

As treatment needs evolve over time, we refine ongoing support plans, strengthen long-term resources, and ensure continuity of care throughout each stage of recovery and transition. As clients move closer toward resumed independence and autonomy, services are thoughtfully adjusted to support continued growth, long-term stability, and lasting success.

Why Integrated Support

The Missing Layer
Most Systems Lack

Recovery depends on more than clinical care. Coordinated support and companioning is the connective tissue that keeps every piece of the journey connected, and empowers families to step back into the relationship rather than the logistics.

Continuous Care

People who remain connected to support longer have measurably better outcomes. A dedicated coordinator monitors progress, removes roadblocks, and maintains engagement.

Treat the Whole Person

Housing, career, legal support. Our approach tackles them alongside clinical care so sobriety can thrive while basic needs are also met.

One Clear Pathway

Instead of juggling referrals and intake forms, clients rely on a single advocate who coordinates every appointment and ensures the care plan runs smoothly.

Nimble & Forward-Looking

Recovery is not linear. Our team anticipates relapse risks, adjusts intensity of support, and pivots quickly when life changes course.

Our Team

Two Disciplines.
One Commitment.

Our team comprises highly educated, deeply experienced professionals whose shared values of compassion, discretion, and integrity drive everything we do.

Jacki Jones, Co-Founder of Zostera Partners
Jacki Jones
Co-Founder

Jacki is a behavioral health navigator and care strategist specializing in complex mental health, substance use, and cognitive care needs. Drawing on her experience at the Hazelden Betty Ford Foundation and more than a decade of leadership experience spanning healthcare and business development, she brings a rare blend of clinical insight, strategic problem-solving, and deeply personalized care to every client relationship.

Known for her high-touch, concierge approach, Jacki helps individuals, families, and business leaders navigate some of life's most challenging transitions with clarity, confidence, and support. From acute crises to long-term recovery and stabilization, she serves as a trusted advisor, coordinating care, simplifying complex decisions, and ensuring no detail is overlooked.

Her ability to build trust quickly, communicate with candor and compassion, and advocate relentlessly for those in her care has made her a valued partner to clients seeking expert guidance through an often overwhelming healthcare landscape.

Maya Caldwell, Co-Founder of Zostera Partners
Maya Caldwell
Co-Founder

Maya is a recovery strategist and care navigator specializing in clinical and non-clinical support across mental health, substance use, and complex life transitions. Drawing on her background in residential treatment work, companioning, and coaching, as well as experience spanning tech, media, and nonprofit sectors, she brings a grounded, evidence-based approach and a deeply personalized presence to every client relationship.

Raised in Honolulu and shaped by experience across multiple cities and international settings, Maya approaches her work with a broad, adaptable perspective and a genuine respect for individual context. She develops and oversees comprehensive recovery plans that support client autonomy, align goals, and promote long-term stability, ensuring clarity and continuity at every stage.

Known for her consistency, attention to detail, humility, and care, Maya helps clients move through demanding transitions with confidence and practical direction. Her ability to meet people where they are, communicate with honesty and warmth, and advocate for sustained independence has made her a trusted partner to those navigating challenging landscapes.

For Professionals

Why Professionals
Refer to Us

We are trusted by therapists, treatment centers, attorneys, and physicians who need a reliable, discreet partner for their clients.

  • Single-point accountabilityacross fragmented treatment and social service systems.
  • White-glove discretionfor legal, executive, or high-visibility clients who require complete confidentiality.
  • Rapid mobilizationwithin 24 hours in most U.S. hubs when the situation demands immediate action.
  • Holistic clinical lensthat factors medical, legal, social, and cultural variables into every care decision.
  • Evidence-based frameworkaligned with SAMHSA principles and current clinical best practices.
Apply to Work With Us

Work With Us as a
Companion or Coach

We are always looking to connect with qualified, compassionate professionals interested in companion and coaching work. If you have a background in recovery support, clinical care, social work, or coaching, we would love to hear from you.

We value lived experience, cultural competence, and a genuine commitment to client wellbeing. All inquiries are handled with discretion.

Confidential application.Your information will only be reviewed by Jacki and Maya and will never be shared with third parties.

Express Your Interest

Tell us a little about yourself and your background.

Your application is confidential.

Get in Touch

Every journey begins
with one conversation.

We respond to all inquiries within 24 hours. Your privacy is fully protected from the first moment of contact.

Reach Us

Confidential &
Always Discreet

Whether you are a family in crisis, a referring professional, or an individual seeking support, we are ready to listen, without judgment, and respond with clarity and care.

Our services are offered on a private retainer basis. Contact us to discuss a customized arrangement.

info@zosterapartners.com

San Francisco, CA
National & international coverage available

Response within 24 hours
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Your privacy is paramount.All communications are treated with strict confidentiality. We will never share your information with any third party without your explicit consent.

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